Set Up & Account
What if my documents expire?
Details can be updated at any time – just scan your new document and your information will be automatically updated.
How do I create a Sphere Identity profile?
Start by editing your 'Name' in the Sphere Identity profile page. Your name will be added when you upload a passport. Click on the 'Profile' tab. You can add the following information by clicking on…
How do I restore my mobile app account?
How do I backup my account?
Go to ' SETTINGS' in the Sphere Identity app. Click on Backup your account.. Enter your PIN. Click on Generate security words.. Write down all the 12 security words in order. Select the words in the…
How do I create an account?
How do I restore an account?
Can I transfer data or personal information to a new device?
You can transfer all of your data and documents by restoring your account on your new device. Transferring your data is easy: Install the Sphere Identity application on your new device. Open the appl…
How can I delete my account?
By using the 'D elete accoun t' function, your Sphere Identity account along with all the information stored will be eliminated permanently. Please note: This process is NOT reversible. Click on ' SE…
How can I change the PIN?
Click on ' SETTINGS' in the Sphere Identity app. Select ' Change PIN '. Now enter you current 4 digit PIN. Confirm the change by re-entering the new PIN.
Can I export my data?
You can export your documents to any other application or website using the share button.
What if my phone is lost or stolen?
If your phone is lost or stolen, your identity will remain protected under your PIN and security words. To recover your account on another device, you will need to use your 12 security words generate…
What to remember while scanning documents
General guidelines for scanning documents: The ID image should cover 80% of the overall image ratio. Make sure that images are well-focused and have no blur, glare or holographic reflection. Make sur…
What documents can I upload to the Sphere Identity application?
The Sphere Identity application recognises identity documents for travel, work, transport, finance, home, and health. Please read: What Are The Different Document Types I Can Upload?
Who can access my account?
You are the only person with access to your account. Neither Sphere Identity nor any third party can view, alter or share your personal information without your consent.
What happens if I forget my PIN or 12 security words?
If you forget your PIN, you can use your 12 security words to recover your account. However, if you have lost your security words, you will need to create a new account.
Can I have more than one Sphere Identity profile?
Yes, although we do not encourage it. You can create as many Sphere Identity profiles as you wish.
What happens to my profile if I uninstall the Sphere Identity application?
When you uninstall the Sphere Identity application, your data remains stored in our decentralised storage system, and can only be reaccessed with your 12 security words. Please note: If you want to m…