How do I restore an account?

  1. Download the Sphere Identity mobile app from the Google Play Store or Apple App Store.
  2. Open the app, click on 'GET STARTED' after the introduction.
  3. Terms of use: Read and tick mark the terms of use once you agree and consent to them. Once you have ticked all the terms, click on 'Set my PIN'.
  4. Setting up is a 3 step process.

a. Set a 4 digit numeral PIN.

b. Confirm the PIN by re-entering the same PIN.

c. Click on 'Restore existing profile'. Here you need to enter the 12 security words in the same order that you noted while you were first setting up your account.

Click on 'Restore' and the account may take 1-3 minutes to get restored successfully.

Please note: If you have lost the 12 security words, you will have to create a new account.


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