General guidelines for scanning documents

General guidelines for scanning documents:

  • The ID image should cover 80% of the overall image ratio
  • Please make sure that the images are not blurry, well-focused and have no glare or holographic reflection
  • Please make sure that all edges of the ID document are visible and no edge is cut off
  • While scanning a passport ensure that nothing else is visible on the screen; it must be a photo of the passport only
  • If you upload a two-sided document (i.e. Driver's licence), please make sure to upload both sides of the document
  • All photos should be taken from the center top of the document


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