Set Up & Account
What if my phone is lost or stolen?
If your phone is lost or stolen, your identity is still safe behind your security PIN and security words. To recover your account on another device, you will need to use your 12 security words which…
How can I change the PIN?
In the Sphere Identity app, click on Settings. Select ' Change PIN ' option. Now enter you existing 4 digit PIN. Next enter the new 4 digit PIN and confirm the change by entering the new PIN again.
How do I restore an account?
How do I build a Sphere Identity profile?
In the Sphere Identity profile page, get started with editing your 'Name'. Click on 'Profile' tab. You can add the following information by clicking on the corresponding '+' icon: Phone numbers. Emai…
How can I delete my account?
By using the ' delete accoun t' function, your Sphere Identity account along with all the information stored will be deleted. Please note: This process is NOT reversible. To deactivate account, on yo…
Can I export my data?
You can export your documents to any other application or website using the share button.
What happens to my profile if I uninstall the Sphere Identity application?
When you delete the Sphere Identity application, your data remains stored in our decentralized storage system, which can only be accessed using your 12 security keys. Please note: If you want to make…
Can I transfer data or personal information to a new device?
You can transfer all of your data and documents by restoring your account on your new device. Transferring your data is simple: Install the Sphere Identity application on your new device. Open the ap…
What happens if I forget my PIN or 12 unique words?
If you forget your PIN, you can use your 12 security keywords to recover your account. If you have lost your unique 12 keywords, you will need to create a new account.
Can I have more than one Sphere Identity profile?
Yes, although we do not encourage it, you can create as many Sphere Identity profiles as you like.
What are the documents I can upload to the Sphere Identity application?
The Sphere Identity application recognises identity documents for travel, work, transport, finance, home, and health. Please read: What Are The Different Document Types I Can Upload?
How long can I own my Sphere Identity profile?
Your Sphere Identity profile is for life. You are the only person who has access to your data. If something happens to you, your data will continue to exist in our decentralized storage system, excep…
Who can access my account?
You are the only person with access your account. Neither Sphere Identity or any third parties can see, alter or share your personal information without your consent.